What the 180-day guarantee means in practice
Promotional artwork emphasizes a 180-day money-back guarantee. The detailed terms are more important for a real refund request because they describe the physical return process and timing. We summarize those conditions rather than reproducing the more aggressive language in the promotional certificate.
Keep every bottle
The published terms reviewed for this site state that all bottles associated with the order should be returned, whether empty, full or partially used. If you think you may request a refund, do not discard containers until you have confirmed the current instructions.
Timing matters
A return window can depend on when the returned items reach the designated fulfillment location, not merely the date you decide to send them. Contact the support route associated with your order early enough to understand the steps and allow transit time.
Return postage and international shipping
The customer is responsible for return shipping under the published physical-product terms we reviewed. International shipping charges are described as non-refundable. Your actual order confirmation and current policy should be used if the terms change.
What records to keep
Keep enough documentation to connect the return to the original transaction.
- Order or receipt number
- Date of purchase
- Package size
- Payment record
- Support correspondence
- Return tracking number
Our role in the process
GetNeurooSerge.com cannot authorize returns or issue refunds because we are not the seller. We explain the policy so buyers know what to verify before ordering and what documentation may matter afterward.